Refund policy

Return & Refund Policy

At Jerzzo, we want you to be satisfied with your purchase. Please read the following Return & Refund Policy carefully before placing your order.

1. Return & Exchange Period

All return and exchange requests must be made within 2 days of receiving the jersey.

Customers must contact Jerzzo within this period through:

Phone/WhatsApp: +971 54 423 1449

Please do not send any item back without first contacting us and receiving confirmation from our team.

Requests made after the 2-day period may not be accepted.

2. Conditions for Returns

To be eligible for a return or exchange, the jersey must:

Be in its original, unused and unworn condition.
Be unwashed and undamaged.
Have all original tags attached and unopened.
Be in its original packaging, where applicable.
Not have been altered, modified or damaged after delivery.
Be accompanied by the relevant order number or proof of purchase.

All returned items will be inspected before a refund or exchange is approved.

3. Refunds

Refunds are only available where there is a major issue with the jersey, including:

The wrong jersey being sent.
A significant manufacturing defect.
Significant damage that was present when the jersey was received.
A major product issue that makes the jersey materially different from what was ordered.

The issue must be reported within 2 days of receiving the jersey, together with clear photos or videos showing the issue.

If the issue is confirmed to be a manufacturing defect or an error made by Jerzzo, we may provide a replacement or refund.

Where the issue is confirmed to be caused by Jerzzo, the applicable return shipping costs will be covered by Jerzzo.

Refund Processing

Once the returned jersey has been received, inspected and the refund has been approved:

Refunds will be processed within a minimum of 7 working days.
Refunds will be made by bank transfer only.
Customers may be required to provide accurate bank account details to process the refund.
Jerzzo is not responsible for delays caused by the customer's bank or payment provider.

4. Size-Related Returns

If you have ordered the wrong size, a return or exchange may be accepted provided that:

The request is made within 2 days of receiving the jersey.
The jersey is unused, unworn, unwashed and in its original condition.
All original tags remain attached and unopened.
The customer bears all shipping costs associated with the return and replacement shipment.

A sizing issue does not qualify for a refund unless otherwise approved by Jerzzo.

Customers are strongly advised to check the available size guide before placing an order.

5. Exchanges

Exchanges are possible subject to product availability.

The customer is responsible for:

The cost of shipping the original jersey back to Jerzzo.
The cost of shipping the replacement jersey to the customer.

The replacement jersey must be of the same or an applicable available product. If the requested replacement is unavailable, Jerzzo may offer an alternative solution.

All exchange requests must be made within 2 days of receiving the jersey.

6. Customized / Personalized Jerseys

Customized or personalized jerseys are not eligible for returns, refunds or exchanges.

This includes jerseys with:

Customer-requested names.
Customer-requested numbers.
Customized badges or patches.
Any other personalization requested by the customer.

The customer is responsible for ensuring that all customization details, including the name, number and size, are correct before placing the order.

An exception may apply where:

The customization was incorrectly produced due to an error by Jerzzo; or
The customized jersey has a confirmed major manufacturing defect.

In such cases, Jerzzo will review the issue and determine the appropriate resolution.

7. Items That Cannot Be Returned or Exchanged

Returns and exchanges will not be accepted for jerseys that:

Have been worn.
Have been washed.
Have had their original tags removed or opened.
Have been damaged or altered by the customer.
Show signs of use.
Have been customized or personalized, except where the issue is caused by Jerzzo or a confirmed manufacturing defect.
Are returned without prior approval from Jerzzo.
Are requested after the 2-day return/exchange period.

8. Return Shipping

Unless the return is due to an error or confirmed defect on the part of Jerzzo, the customer is responsible for all shipping costs associated with the return and/or exchange.

This includes returns or exchanges due to:

Incorrect size selected by the customer.
Change of preference.
Personal preference regarding fit or style.
Any other reason not caused by a confirmed error or defect from Jerzzo.

Customers are advised to use a tracked shipping service when returning an item.

Jerzzo cannot be held responsible for items that are lost or damaged while being returned by the customer.

9. Wrong or Damaged Items

If you receive the wrong jersey or a jersey with significant damage or a confirmed manufacturing defect, please contact us within 2 days of receiving the order.

Please provide clear photographs or videos of the issue along with your order number.

After reviewing the issue, Jerzzo may arrange a replacement or refund where the issue is confirmed to be our responsibility.

Where applicable, Jerzzo will cover the reasonable shipping costs associated with correcting an error made by us.

10. Minor Differences

Minor differences in colour, printing, stitching, sizing or manufacturer details may occur and do not necessarily constitute a defect.

Product colours may also appear slightly different depending on the customer's screen or device.

Such minor variations will be reviewed by Jerzzo on a case-by-case basis.

11. Proof of Purchase

A valid order number or proof of purchase is required for all return, exchange and refund requests.

12. Return & Exchange Process

To request a return or exchange:

Contact Jerzzo at +971 54 423 1449 within 2 days of receiving your jersey.
Provide your order number and the reason for the request.
Provide clear photos or videos where applicable.
Wait for confirmation and return instructions from our team.
Send the item back only after receiving approval from Jerzzo.
The returned item will be inspected upon receipt.
If approved, the applicable exchange or refund will be processed according to this policy.

Please do not send any item back without contacting us first.

13. Inspection & Approval

All returned jerseys are subject to inspection.

Jerzzo reserves the right to reject a return, exchange or refund if the returned item does not meet the conditions stated in this policy.

The final decision regarding eligibility will be made after the returned product has been inspected.

14. Sale & Discounted Items

Sale, promotional and discounted jerseys are subject to the same return and exchange conditions stated in this policy unless otherwise specified at the time of purchase.

Customized or personalized sale items remain non-returnable and non-exchangeable, except where an issue is caused by Jerzzo or there is a confirmed major manufacturing defect.