Shipping policy

Shipping & Delivery Policy

At Jerzzo, we aim to process and deliver your orders as quickly as possible. Please review the following shipping and delivery information before placing your order.

1. Order Cut-Off Time

Orders placed before 1:00 PM on any day except Sunday will be delivered on the following day.

Orders placed after 1:00 PM will be delivered on the day after the following day, subject to our Sunday delivery schedule.

Examples

  • Monday before 1:00 PM → Delivered Tuesday

  • Monday after 1:00 PM → Delivered Wednesday

  • Tuesday before 1:00 PM → Delivered Wednesday

  • Tuesday after 1:00 PM → Delivered Thursday

  • Saturday before 1:00 PM → Delivered Monday

  • Saturday after 1:00 PM → Delivered Tuesday

  • Sunday → Orders are not processed for next-day delivery. Orders placed on Sunday will be processed from Monday.

If the calculated delivery date falls on a Sunday, delivery will be moved to the next available delivery day.

2. Sunday

Sunday is our non-delivery and non-processing day.

Orders placed on Sunday will be processed from Monday and delivered according to the applicable delivery schedule.

3. Remote & Out-of-City Deliveries

Our standard delivery timelines apply primarily to locations within our regular delivery areas.

Deliveries to locations outside city limits or remote areas, including areas such as Al Dhafra and other remote locations, may require additional delivery time and cost.

Additional shipping charges may also apply to remote or out-of-city deliveries. Any additional charges will be communicated to the customer before the order is dispatched.

The exact delivery time for remote locations may vary depending on the courier's coverage and delivery schedule.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number when placing an order.

Jerzzo cannot be held responsible for delivery delays or additional delivery charges resulting from:

  • Incorrect or incomplete address information.

  • Incorrect contact information.

  • Failure to respond to the delivery driver.

  • The customer being unavailable to receive the order.

If a second delivery attempt is required due to circumstances caused by the customer, additional delivery charges may apply.

5. Delivery Delays

While we aim to meet the delivery timelines stated above, delivery times may occasionally be affected by circumstances outside our control, including:

  • Traffic or road closures.

  • Severe weather conditions.

  • Public holidays.

  • Courier or logistics delays.

  • Unforeseen operational issues.

  • Incorrect or incomplete customer information.

In such cases, Jerzzo will make reasonable efforts to deliver the order as soon as possible.

6. Customized Orders

Customized or personalized jerseys may require additional processing time depending on the customization requested.

If additional time is required, our team will inform the customer accordingly.

7. Delivery Confirmation

Customers should ensure that someone is available to receive the order at the provided delivery address.

Once the order has been successfully delivered to the address provided by the customer, Jerzzo will consider the order fulfilled.

8. Delivery Issues

If you experience any issue with your delivery, please contact us as soon as possible at:

Phone/WhatsApp: +971 54 423 1449

Please provide your order number and relevant details so that our team can assist you.

9. Shipping Charges

Any applicable shipping charges will be displayed during the checkout process before the order is completed.

Additional charges may apply for remote, out-of-city or special delivery locations.

Shipping charges, where applicable, are separate from the product price unless otherwise stated in a promotion or offer.

10. Policy Updates

Jerzzo reserves the right to update or modify this Shipping & Delivery Policy from time to time.

Any updated policy will be published on this page and will apply to orders placed after the updated policy comes into effect.